Company profile · Consultants & advisors
The Support Queen
The Support Queen: consultancy and development for customer-facing business functions
The Support Queen is the consultancy of Nia Lock, a business consultant and developer. This company profile records a practice based in Madrid, Spain, serving online and physical businesses worldwide on a remote basis. The listed services cover SEO, Google Ads, custom website design and development, customer support systems, AI integrations, knowledge bases and crisis management. Further work includes support ticket systems, custom apps, platforms and automation. Clients choose how to engage. They may take the advice and act on it themselves, or have the work implemented for them. The profile notes a developer background, so recommendations get built, and a focus on structural fixes rather than advice on tone alone.
Overview
Homepage of The Support Queen
Consultancy services covering SEO, Google Ads, custom website design and development, customer support systems, AI integrations, knowledge bases and crisis management come from The Support Queen, the practice of Nia Lock, a business consultant and developer.
Clients may simply take the guidance and carry it out on their own, or hand the work over to be done for them. Working remotely out of Madrid, Nia serves businesses worldwide, whether they trade online or from physical premises.
Main features
- Organic search growth through SEO
- Paid search campaigns on Google Ads
- Tailor-made website design and build
- Ticketing systems for customer support
- Artificial intelligence woven into support
- Help centres and self-service knowledge bases
- Handling of crises and disputes
- Automation plus made-to-order apps and platforms
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The Support Queen key facts
- Headquarters
- Spain
- Sector
- Consultants & advisors
- Stage
- Established
- Endorsements
- 2
- Followers
- 0
The Support Queen metrics
Filed figures for thesupportqueen.com: Ahrefs Domain Rating and Majestic link records, with the change since the previous filing. Domain Authority, Page Authority and Spam Score by Moz.
- Domain Rating
- 66
- +1 (up) since last check
- Trust Flow
- 0
- no change since last check
- Citation Flow
- 0
- no change since last check
- Referring domains
- 0
- no change since last check
- External backlinks
- 0
- no change since last check
- Domain Authority (Moz)
- 1
- no change since last check
- Page Authority (Moz)
- 11
- no change since last check
Domain Rating by Ahrefs filed 6 Nov 2026, refiled 6 Nov 2026. Majestic filed 26 Oct 2026, refiled 26 Oct 2026. Link records supplied by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd. Moz checked 3 Nov 2026, refiled 3 Nov 2026.
The Support Queen domain profile
Expand the domain profile
Checked 6 Nov 2026, 04:37 UTC against the registry's public RDAP data.
- Domain age
- 29 days
- Registered
- Expires
- Registrar
- NameCheap, Inc.
- DNSSEC
- Not signed
The Support Queen after-launch report
The record for The Support Queen after its launch on Biz Launches (2 November 2026), from the readings we keep.
- Domain Rating (Ahrefs)
- 66 +66 (up) since launch
- 0 at launch (2 Nov 2026), 66 on 6 Nov 2026
- Domain Authority (Moz)
- 1
- First measured 3 Nov 2026
- Trust Flow (Majestic)
- 0
- First measured 26 Oct 2026
- Referring domains (Majestic)
- 0
- First measured 26 Oct 2026
- Page Authority (Moz)
- 11
- First measured 3 Nov 2026
- Visits sent to thesupportqueen.com
- 0
Clicks from this page to the business's website, counted by Biz Launches' own analytics; some browsers and ad blockers hide clicks, so the real number can be higher.
Day 3 since launch. Next receipt: day 30, 2 Dec 2026. These are measurements, not proof of cause: many things move these numbers. Figures we have not measured are left out.
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Questions
What is the scope of your work?
Whatever touches the customer: search optimisation, Google Ads, designing and building websites, tailored apps, ticketing and support tooling, AI integrations, knowledge bases and crisis handling.
Is your role limited to advice, or do you also carry out the work?
Both. Nia can create the dashboards, workflows, help centres and integrations that she suggests.
Is AI customer support something you can assist with?
Yes. AI live chat and AI ticketing deal with routine questions, passing tricky or sensitive cases on to a person.
What happens during a consultation?
It is a discussion of where support is struggling and what a good outcome looks like, so you leave with practical ideas. Any implementation can be scoped jointly.
Which types of business are your clients?
Online and physical alike. They range from a small company overwhelmed by support, to a salon or gym wanting a custom billing or customer-retention app, through to large, established names — my work spans PBN.LTD (a major hosting company) and SEO for Vivastreet. I'm based in Madrid and serve clients worldwide, remotely.
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People
- Nia Lock
Founder & CEO